Frequently asked questions
The short answers. Still stuck? Get in touch.
Yes. acemail sends over your own SMTP and saves a copy to your Sent folder via IMAP, so replies and sender reputation stay entirely yours.
No — it is a one-to-one correspondence tool. Even the CSV mail-merge sends one individually rendered message per recipient rather than a single BCC blast.
The worker scans your inbox and automatically adds hard bounces and spam complaints to a suppression list, which every send checks first.
SMTP/IMAP passwords are encrypted at rest with libsodium using a key from your environment — they are never stored in plaintext or returned by the API.
A first-run setup wizard walks you through creating your account and entering mail settings — no .env editing or SQL. A Docker one-command install is also available.
Yes. App name, logo, colours, footer, hero copy and these public pages are all white-label — editable in Settings with no code changes.
List-Unsubscribe headers and a public one-click unsubscribe page are built in; true one-to-one transactional mail can omit them.